Privacy Policy

© 2008 This site is copyright protected | Disclaimer/Data Protection/Privacy Policy/Security Policy

 

Company Address:

Hotel Lumbarda
Prvi žal
20263 Lumbarda
Korčula

 

Disclaimer

We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. However, all flights and holidays are subject to availability and may be subject to price changes prior to confirmation of your booking. We take great care to ensure brochure and website accuracy but services and facilities may change or be withdrawn and information may change. We regularly update information to display up to date text but please note that any late changes will be flagged up during the booking process. Prices for holidays and flights change frequently. Whilst we check regularly to try to ensure that holidays and flights are available at the prices shown, we cannot guarantee the availability of any holiday or flight at an advertised price. However, the current price will be displayed before you confirm your booking. All prices are in sterling and include taxes, unless otherwise indicated.

 

Jurisdiction

All agreements will be made in Croatia and are governed by Croatian law and are subject to the exclusive jurisdiction of the Croatian Courts. Prices shown may change and are subject to availability.

 

Your Information

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking. Your information is collected when you request a brochure, a quote or make a booking with us.  We may also collect information about you and your party when we contact you regarding your enquiry or booking.  It is your responsibility to ensure  that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

 

Our Use of Your Information

(1) In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you. These can include the names and addresses of any party members, any special needs and dietary requirements. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, which may be outside the Croatia. We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information. For air travel, it may be a mandatory requirement (imposed on airlines by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate.
(2) We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner, and disclose the same to our “group companies” (i.e. our holding companies and all group or affiliated companies of our holding companies, some of which may be outside the Croatia) for business purposes. We may also disclose your information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.
(3) Some of your information may be considered “sensitive personal data” under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent – we will do all that is reasonably practicable to draw this to your attention when you first supply us with your information, or at the next available opportunity. By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if you have and infectious illness whilst in resort, we may need to make special arrangements for you and also ensure that you do not return with the group immediately.
By booking your holiday with Hotel Lumbarda you agree to the Privacy Policy as set out above.

 

Direct Marketing Material

(1) We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and other divisions within the Hidden Croatia Group.
(2) You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information.
(3) You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.
(4) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

 

Your Rights

(1) You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to have corrected any inaccuracies in your information.
(2) You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference by emailing us at marketing @ hotel - lumbarda . com  or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.
(3) If you would like a list of our group companies or brands, please send us your request.
Our head Office:  ceo @ hotel - lumbarda . com. Please address your correspondence to the Group General Manager and Data Controller

 

Use of Cookies and links to other websites

When contact and dealing with you via our website, we may use "cookies". A cookie is a small piece of data sent from a web server to a computer and stored in a text file on the hard drive. Cookies allow us to identify your computer but not you personally. We may use cookies to measure site usage and related information.

Our website may contain links to other sites not controlled by us. These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website may link.

 

Monitoring

To ensure that the information we provide to you is accurate, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer transactions and activities on our website; and (3) customer activities using CCTV recording equipment in and around our premises.  All recordings are and shall remain our sole property.

 

Security Statement

To ensure your information is secure and well protected we follow generally accepted industry standards to protect the personal information submitted to us.

 

Changes to this Policy

Any changes to this Policy will be published in  subsequent brochures or posted on our website. We make every effort to ensure our practises meet with the most current version of this Policy.